All direct vent gas appliances need an annual tune-up service by a professional technician in order to maintain the warranty and assure proper operation. If we or someone else installed a unit for you and it has been used for a season, contact us for an appointment.Tune up includes checking and cleaning of all components, cleaning the glass, cleaning the logs, doing a test burn, CO test, checking the vent system, and checking the remote. It takes about 90 minutes to complete.
Tiny spiders build webs inside orifices, and dust can impede the function of the appliance.
Change the Batteries: Direct vent gas appliances and gas logs with remotes need to have new batteries installed every six months. Be sure to change the batteries in the remote and in the sending unit in the appliance. Check your manual for the location. If your appliance is not coming on - check the batteries first.
Venting and non-venting gas logs also need to be serviced and cleaned periodically, depending on how much they are used. Every three years should be sufficient in most cases.
Tip: Never move gas logs around. They must remain in the same position or flame impingement could occur!
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